# Shipping & Returns

https://stigmaevoo.com/shipping-returns/

Official shipping and return terms for STIGMA EVOO. Products are freshly bottled and dispatched within 24 hours. Features free delivery on orders over €100, international tracking, secure protective packaging, and return/refund conditions.

## Logistics of Freshness

**The 24-Hour Commitment** At STIGMA, our commitment to quality extends far beyond the olive grove. To ensure that our Extra Virgin Olive Oil reaches you in peak condition, every order is processed with clinical efficiency. We guarantee that each bottle is **freshly bottled and dispatched within 24 hours** of your order. By minimizing the time between the cellar and your doorstep, we preserve the volatile aromas and the high polyphenol content that define our 0.1 acidity standard.

---

## Engineered Protection

**Safety as a Metric** Safety is a core metric of our production. Our bottling process strictly adheres to international **food safety standards**, ensuring a sterile and controlled environment for every drop. To safeguard your product during transit, we utilize **specialized high-durability cardboard packaging** designed specifically for glass and liquids. This custom-engineered housing protects the oil from light exposure and temperature fluctuations, ensuring that the STIGMA experience arrives at your location exactly as it left our facility: pristine and unaltered.

---

## Shipping Methods & Rates

We partner with reliable logistics providers to ensure your "Stigma" arrives on time and intact.

- **Domestic (Greece):** Standard delivery within 1-3 business days.
- **International (EU):** Standard delivery within 4-7 business days.
- **Express Shipping:** Available upon request for urgent culinary requirements.
- **Tracking:** A unique tracking number is generated for every shipment, allowing you to monitor the journey from our base to yours.

---

## Returns & Claims

Because our product is a perishable food item bottled on-demand, we operate under a strict "Quality First" return policy.

### 1. Damaged Goods

While our custom-engineered packaging is designed for maximum impact resistance, accidents can occur. If your shipment arrives with a compromised seal or broken glass:

- **Document the damage** with a photograph immediately upon receipt.
- **Contact us** at [support@stigmaevoo.com](mailto:support@stigmaevoo.com) within 48 hours.
- **Replacement:** We will dispatch a new bottle immediately at no extra cost.

### 2. Quality Assurance

If you believe the product does not meet the 0.1 acidity or sensory standards described, please reach out to our technical team. We treat every quality concern with the same precision we apply to our harvest.

### 3. Order Cancellations

Orders can only be canceled within **2 hours** of placement due to our rapid 24-hour bottling and dispatch protocol.

---

## Contact Logistics

For inquiries regarding a specific shipment or bulk distribution:

**Email:** [b2b@stigmaevoo.com](mailto:b2b@stigmaevoo.com)

**Coordinates:** Xanthi, Thrace, Northern Greece

> **Note:** *All returns must be in their original, unopened packaging to comply with health and safety regulations.*